Privacy Policy

Your privacy matters to ngot88. This policy explains exactly what personal data we collect, how we use it, who we share it with, and the controls you have over your own information.

Effective: January 2026 SSL Protected Bangladesh

Introduction

Last Updated: 1 January 2026. This Privacy Policy applies to all personal data processed by ngot88 in connection with your use of the Platform.

This Privacy Policy ("Policy") describes how ngot88 ("we", "us", or "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you" or "your") who access or use the ngot88 website, mobile web application, and all associated services (collectively, the "Platform"). We are committed to handling your personal information with the highest standards of transparency, security, and respect.

By creating an account on ngot88 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform and should contact our support team to arrange account closure.

This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform as a whole. In the event of any conflict between the two documents, the Terms & Conditions shall take precedence except where data protection matters are specifically addressed herein.

Our Commitment: ngot88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only where necessary to provide our services, comply with legal obligations, or protect the safety of our users and the integrity of the Platform.

Data We Collect

We collect personal data from you in several ways depending on how you interact with the Platform. The categories of data we may collect include:

Category 1 — Registration Data
Information You Provide When Creating an Account

When you register with ngot88, we collect your full name, date of birth, email address, mobile phone number, residential address (including city — for example Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), preferred username, and the password you create. This data is mandatory for account creation; without it we cannot provide our services.

Category 2 — Identity Verification Data
Documents Submitted for KYC Verification

To comply with our Know Your Customer (KYC) obligations and to verify that you meet our 21+ age requirement, we may request a copy of your National ID Card (NID), passport, driving licence, or other government-issued photo identification. We may also request a recent utility bill or bank statement as proof of address. These documents are stored securely and used solely for verification purposes.

Category 3 — Financial & Transaction Data
Payment and Wagering Records

We record details of all deposits, withdrawals, bonus claims, and wagers placed on the Platform. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank), transaction amounts in BDT, transaction reference numbers, and timestamps. We do not store full mobile wallet PINs or bank account passwords — these are handled exclusively by your payment provider.

Category 4 — Technical & Device Data
Automatically Collected Usage Information

When you access the Platform, we automatically collect your IP address, device type and model, operating system and version, browser type, screen resolution, session duration, pages visited, clicks and scroll depth, and referring URL. This data helps us improve Platform performance, detect fraud, and personalise your experience.

Category 5 — Communications Data
Messages and Support Interactions

We retain records of all communications between you and the ngot88 support team, including live chat transcripts, emails sent to [email protected], and any dispute correspondence. These records are kept for quality assurance, compliance, and dispute resolution purposes.

How We Use Your Data

ngot88 processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your information are set out below:

  • Account Management: To create, maintain, and administer your ngot88 account, including processing deposits and withdrawals, applying bonuses, and updating account preferences.
  • Identity & Age Verification: To confirm that you are at least 21 years of age and that the information you provided at registration is accurate, as required by our responsible gaming obligations.
  • Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other illegal or prohibited activities on the Platform.
  • Platform Improvement: To analyse usage patterns, diagnose technical issues, conduct A/B testing, and develop new features that improve the ngot88 experience for Bangladeshi players.
  • Customer Support: To respond to your enquiries, resolve disputes, and deliver service-related notifications via email or SMS.
  • Legal & Regulatory Compliance: To fulfil our obligations under applicable law, including responding to lawful requests from competent authorities, maintaining financial records for audit purposes, and reporting suspicious transactions.
  • Responsible Gaming: To monitor betting behaviour and identify patterns that may indicate problem gambling, and to apply any self-exclusion, deposit limit, or cool-off measures you have requested.
  • Marketing Communications: Where you have given explicit consent, to send you promotional offers, bonus announcements, and news about new games or sports events relevant to you. You may opt out of marketing communications at any time by contacting support.

How We Protect Your Data

ngot88 applies multiple layers of technical and organisational security to keep your personal data safe at all times.

SSL / TLS Encryption
All data transmitted between your device and the ngot88 Platform is encrypted using industry-standard SSL/TLS protocols. This ensures that your login credentials, personal details, and financial information cannot be intercepted in transit.
Secure Data Storage
Your personal data is stored on access-controlled servers. We apply encryption at rest for sensitive data categories including identity documents and payment records. Server access is restricted to authorised personnel only, with all access events logged and audited.
Strict Access Controls
Internal access to your personal data is granted on a strict need-to-know basis. Support agents, compliance officers, and technical staff each have role-defined permissions that limit what data they can view or modify. All data access is logged.
Password Hashing
Your account password is never stored in plain text. We use a strong one-way cryptographic hashing algorithm to store password data, meaning that even ngot88 staff cannot view your password. We encourage you to use a unique, strong password and never share it with anyone.
Fraud Monitoring
Our automated systems monitor account activity in real time for signs of unauthorised access, unusual login locations, or suspicious transaction patterns. If anomalous activity is detected, we may temporarily lock your account and contact you to confirm your identity.
Regular Security Reviews
We conduct periodic internal reviews of our data handling practices, access controls, and security configurations to ensure they remain effective. Where vulnerabilities are identified, we act promptly to remediate them and, where required by law, notify affected users.

Data Sharing & Third Parties

ngot88 does not sell your personal data. We may share it only in the limited circumstances described below:

Payment Providers
We share transaction references and account identifiers with bKash, Nagad, Rocket, Upay, and our banking partners solely to process deposits and withdrawals. These providers are contractually bound to handle your data securely and may not use it for independent marketing.
Game Studios
Licensed game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session tokens to deliver their games. They do not receive your name, NID, or financial details.
KYC Partners
We may use third-party identity verification services to validate documents you submit. These partners process your data under strict data processing agreements and are prohibited from retaining your documents beyond the verification window.
Legal Authorities
We will disclose personal data to law enforcement, regulatory bodies, or courts where we are legally compelled to do so, or where we believe disclosure is necessary to prevent a crime, protect the safety of our users, or defend our legal rights.
Business Transfers
In the event of a merger, acquisition, or sale of ngot88 assets, your personal data may be transferred to the successor entity. We will notify active users of any such transfer and the applicable privacy arrangements prior to the transition.

International Transfers: Some of our technology partners and game studios operate servers outside Bangladesh. Where your data is transferred internationally, we ensure that appropriate contractual safeguards — including standard data protection clauses — are in place before any transfer takes place.

Cookies & Tracking Technologies

ngot88 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform, remember your preferences, and analyse how our services are used. The main categories of cookies we deploy are:

  • Strictly Necessary Cookies: Required for the Platform to function correctly, including maintaining your login session and storing your shopping cart or bet slip. These cannot be disabled.
  • Performance & Analytics Cookies: Help us understand how visitors interact with the Platform — which pages are most visited, where users drop off, and how long sessions last. This data is aggregated and anonymised.
  • Functional Cookies: Remember your preferences such as language selection, notification settings, and display options so you do not have to re-enter them on each visit.
  • Fraud Prevention Tokens: Short-lived session tokens that help us identify and block automated bots, credential stuffing attacks, and other fraudulent access patterns.

Most mobile browsers allow you to manage cookie preferences through your device settings. Disabling strictly necessary cookies will impair or prevent your ability to use the Platform. Disabling other categories of cookies may limit certain personalisation features but will not prevent you from placing bets or accessing your account.

Your Privacy Rights

You have the following rights with respect to the personal data ngot88 holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request" and your registered username.

  • Right of Access: You may request a copy of all personal data we hold about you. We will respond within 30 days of receiving a verified request.
  • Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
  • Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, provided that we are not required to retain it for legal, regulatory, or fraud-prevention purposes.
  • Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data while a dispute or verification is ongoing.
  • Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format that you can transfer to another service provider.
  • Right to Withdraw Consent: Where we process your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
  • Right to Object to Marketing: You may opt out of receiving promotional emails or SMS messages from ngot88 at any time by contacting support or following the unsubscribe instructions in any marketing message.

Note on Account Closure: Requesting erasure of your data will require the closure of your ngot88 account, as we cannot operate an account without retaining certain personal data. Some data — particularly financial transaction records and identity verification documents — must be retained for a minimum period to comply with legal obligations even after account closure. We will inform you of the specific retention periods that apply to your data at the time of any erasure request.

Data Retention

We retain your personal data for as long as your ngot88 account remains active and for a further period as required by our legal and regulatory obligations. Indicative retention periods are as follows:

Account Data
Retained for the lifetime of your account plus 5 years after closure, to support dispute resolution and regulatory audits.
Financial Records
Transaction logs and payment records are retained for a minimum of 7 years to satisfy financial record-keeping obligations.
KYC Documents
Identity and address verification documents are retained for 5 years following account closure or the date of the last verification review, whichever is later.
Support Correspondence
Chat and email records are retained for 3 years for quality assurance and dispute management purposes.
Marketing Consent
Records of marketing consent and opt-out requests are retained indefinitely as evidence of your preferences.

On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

Minors & Age Restriction

The ngot88 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under this age. If we become aware that a person under 21 has provided us with personal data or created an account, we will immediately suspend that account, erase the associated data as promptly as legally possible, and refund any deposits made, less any bonus-derived winnings, in accordance with our Terms & Conditions.

If you believe that a minor has registered an account on ngot88, please contact us immediately at [email protected] with the subject line "Minor Account Report" and we will investigate as a matter of priority.

Changes to This Policy

ngot88 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. When we make material changes, we will post the revised Policy on this page with an updated effective date. Where the changes are significant, we will also notify active account holders via the email address registered to their account or via an in-platform notification.

We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

Questions About This Policy? If you have any questions, concerns, or requests relating to this Privacy Policy or the way ngot88 handles your personal data, contact our support team at [email protected]. We aim to respond to all privacy-related enquiries within 2 business days.

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